Frequently asked questions

  • What is ED4GP?

    ED4GP was founded by Dr Anand Senthi, a dual-trained Specialist and GP. While working as a GP he recognised there was a lack of real-time support for GPs consulting patients with acute/sub-acute clinical presentations, where a 2nd opinion was required. Additionally, he found that the busy and chaotic Emergency Department (ED) environment was often not the most efficient or ideal environment for relatively well patients to be referred to receive a high quality 2nd opinion.
    This gave birth to ED4GP, a rapid Specialist 2nd opinion service, via Telehealth.

    ED4GP will also provide the following additional services:
    Acute Care Education tailored to GPs diagnosing and managing acute illness
    – Advice and provision of Acute Care (Emergency) Doctor’s Bag equipment to help manage emergencies and non-emergent acute presentations in the GP setting

  • Who should I refer to ED4GP for a Specialist 2nd Opinion?

    A GP can refer patients with non-emergent acute , sub-acute and “acute on chronic” clinical presentations who they feel would benefit from a Specialist 2nd Opinion.

    Visit our Who to Refer section for a helpful infographic depicting suitable patients for referral and examples of specific conditions to refer.

    Some patients are not appropriate to refer to our service such as patients with time-critical emergencies (call 000). For more information see our Which Patients Not to Refer section

  • Who is eligible to refer for an ED4GP telehealth consultation?
    GPs can refer patients presenting at GP clinics located outside the RA1 geographical area (outside major cities). See elegible telehealth areas here
  • How do I refer a patient for a telehealth consultation?

    If you are new to ED4GP, a one-time Practice Registration form needs completion before referring any patients. Once that is done we are able to accept referrals from your practice.
    To refer a new patient, simply click here to Refer Now and follow the simple steps.

    The service is free for patients (bulk billed) and there is no cost for GPs to use our service. In fact, GPs can earn additional revenue by assisting with the telehealth consultation and billing attendant item numbers.

  • When will the ED4GP telehealth consultation occur?

    When your practice staff have submitted the Patient Registration Form, ED4GP are immediately notified of the new patient referral. Telehealth consultations generally commence within 5 minutes. During periods of high referrals, it may take 15-20 minutes to commence the consultation; we anticipate this to be a rare occurrence.

    Please note that there is no triage service – patients are consulted in order of time of referral received which is indicated by the time of submission of the Patient Registration Form.

    Patients with time-critical emergencies are not appropriate to refer to our service and should be sent directly to the ED – see our Which Patients Not to Refer section.

  • Where will the ED4GP telehealth consultation occur?
    The telehealth consultation occurs at the GP practice as the GP retains care of the referred patient. The physical location is usually in a quiet room of the practice such as a GP consulting room, practice office or treatment room. The video telehealth consultation will be conducted using a designated practice computer or an ED4GP provided Telehealth Tablet.
  • Does the GP have to accompany the patient for the whole telehealth consultation?

    No – through our system of Parallel Consultations, the GP is able to continue seeing other patients while we set up and conduct most of the telehealth consultation. At the end of the consultation, the Specialist will call the referring GP to ask them to join the consultation to complete any outstanding examination requirements and come to an agreed plan. This maximises patient benefit while minimising time expense for the GP. Of course, if the GP would prefer to join the consult earlier between patients or be present for the whole consultation they can be.

    Please note, if the GP believes the patient is at risk of clinical deterioration they should not be left alone and should be accompanied by the practice nurse, staff member or friend/relative as appropriate at all times. Most patients at risk of clinical deterioration have a time-critical emergency and are not appropriate to refer to our service and should be sent directly to an ED – see our Which Patients Not to Refer.

  • Does the ED4GP Specialist take over care of the referred patient?
    No – we believe it is important that the patient always remains in the care of their referring GP. ED4GP provides a specialist advisory service only for patients at their GP clinic. After our consultation, the GP can then implement our management recommendations as they feel appropriate in consultation with their patient.
  • Is there any cost for the ED4GP Specialist telehealth consultations?
    No – the service is free for patients (bulk billed) and there is no cost for GPs to use our service. In fact, GPs can earn additional revenue by assisting with the telehealth consultation and billing attendant item numbers.
  • Does ED4GP provide other support services for GPs?
    Yes – ED4GP will be providing Acute Care Education to help GPs manage difficult acute patient presentations and emergencies that present to their GP clinics. These sessions will be held in urban and major regional centres. Additionally, ED4GP will be providing for purchase specially designed Acute Care (emergency) doctors bags to equip GPs with the tools they need to manage acute presentations in their clinics.